ServiceNow buys task mining firm to boost automation

‘There's a real appetite to invest in GenAI. And there's no price sensitivity around it because the business cases are so unbelievable. I mean, if you're improving productivity 40 percent, 50 percent, it just sells itself. So I think we're at a really, really good place. The GenAI investments are coming. We're actually getting orders because we have great product,’ says ServiceNow chairman and CEO Bill McDermott.

Cloud integration, process mining and task automation are hot

ServiceNow’s generative AI-enabled technologies are expected to be a big growth driver for the vendor as results are released