Focus Group goes up to eleven with Contact Systems investment

New buyout to boost the reseller’s customer experience portfolio

Focus Group has invested in Altrincham-based MSP Contact Systems, making it its 11th buyout in 11 months.

The investment will aim to boost the VAR’s customer experience (CX) portfolio and reinforce its commitment to drive results for customers using connected cloud technologies.

The CX capabilities of Make.Contact, the brand under which Contact Systems serves its customers, will have for mission to enhance Focus Group’s digital transformation capabilities in unified communications, IT and cybersecurity, and boost the company’s commitment to help clients plan, build, migrate, and operate in the cloud.

Focus Group stated that Contact Systems’ owners will become shareholders, while the broader team will stay in place at the company’s headquarters in Cheshire.

“Contact Systems’ customer-first philosophy, depth of CX expertise and entrepreneurial spirit make them the perfect fit for Focus Group, said Rhys Bailey, interim chief executive officer at Focus Group.

“We’re committed to investing in our cloud capabilities and excited about the possibilities this development brings to the wider group.

“It’s a logical step and brings us much closer to the forefront of omnichannel contact centre solutions.”

“By joining forces with Focus Group, we combine our expertise in CX engineering, design, and development with Focus Group’s dedication to delivering cutting-edge solutions in the realms of voice, IT and cybersecurity,” said Matt Jones, director at Contact Systems.

“It’s an exciting partnership and we know that the reputation, growth mindset and culture that Focus Group bring to the table is going to elevate our business to the next level."

This new investment follows Focus Group’s recent acquisition of business mobile specialist TMAC last week, Hampshire-based voice and IT reseller Silver Lining in October, as well as the buyouts of Entropie, Cellular Solutions, Midland Telecom, Datasharp, Pinnacle, RPM Communications.

The reseller’s M&A ambitions have been superseded by Hg’s investment, following the company’s £1bn valuation.