Auxilion new CEO talks fresh €10m investment and managed services growth
The Irish MSP recently announced a €10m investment in an ambitious three-year growth strategy with a new CEO at the helm
Auxilion’s new chief executive Patrick Jordan lays down how the group will make use of its latest multi-million-euro investment as he steps up into the top job.
The Irish MSP unveiled a new €10m investment in an ambitious three-year growth strategy.
Last year, it managed to secure £6.8m in new deals after launching its enhanced service management platform.
The Dublin-HQ channel firm said after the successful rollout of its new service management capabilities in 2024, the investment will further bolster its modern managed services and consultancy portfolio.
To hear more about these 2024 successes and plans for 2025, and this fresh multi-million-Euro capital, CRN spoke with Auxilion’s new CEO.
“Over the last two years, we've made significant investments in our managed services business, and specifically around our service management tools,” Jordan (pictured) says.
“That was around our strategy to build a modern managed service business for the future.
“In terms of tools and technologies, we've invested quite heavily in partnerships with ServiceNow, ScienceLogic, N-able, some of the tool sets we believe we need to serve our clients into that future state.”
The €10m aims to “enhance” Auxilion’s AI offering and other areas including modern workplace, process modernisation, data management, and automation.
Auxilion has a dedicated team and business unit called modern workplace who help clients with business processes and how they unlock the value of their data.
Jordan explains innovation is a huge part of the MSP’s DNA. Therefore, the group spends “a lot of time” with analysts, clients and partners to continue to scan the landscape.
“AI has been on everyone's horizon for about 18 months, and for us, it's an evolution of that strategy.
“We very much see AI as having a foundation in how you approach that problem. And that goes to the heart of our consultancy business.
“We work with clients to figure out what that means for their business. Where are they on that roadmap? And how do we help them start that journey?
“A foundation of AI has to be understanding a company’s data. But also, how you think about mobilising the use of AI through your workforce, in terms of people, in terms of your business processes, in terms of serving your end user clients.”
New area of investment
Jordan reveals a recently developed area, primed for investment, is Auxilion’s new strategy, transformation and innovation office.
He explains the MSP is “doubling down” on thinking about the future, with AI as a significant disruptor in the next three years.
“So an investment in a strategy, technology, transformation and innovation office to help us work with our clients and partners to figure out what that future looks like is vital.
“We’re also doubling down significantly on people and the development of our people, in areas like sales marketing and recruiting new heads to underpin that growth. But also developing the existing people that we have.”
All roads lead to managed services
Top of his agenda in the new role as CEO is to perform while the company transforms.
“There’s a macroeconomic climate and geopolitical climate at the moment. So we continue to think about legislation, UK and Ireland relationships again, how we’re positioned to protect Auxilion and protect our people and clients.”
Central to Auxilion’s growth strategy in the UK and Ireland is the core of its business, managed services, though the company has a number of other important business lines.
“Our consulting business, which helps our clients understand the challenges and break that down. We're very strong in professional services, so project management and professional services around technology. We're very strong in helping customers understand digital transformation.”
But Jordan says it comes back to managed services.
“All those roads lead to managed services. A major part of our growth plans will be to have a laser focus of building a world class managed service business for the future and bringing that proposition to our clients.”